Help in the app
Signed-in Clients and Trainers can open Help & support from Account settings. Booking and payment screens link to the relevant topic and can attach the affected reference securely.
A support request sends only the category, one affected account, booking, or payment reference when available, and the description you write. Do not include card or bank details, identity documents, message copies, Trainer-private notes, health information, or provider screenshots.
Support requests are saved for human pilot review. Navo Fitness does not yet guarantee a response time, and the help articles remain available if support intake is temporarily unavailable.
Urgent help in Singapore
Navo Fitness support is not an emergency service and is not monitored for immediate danger.
Contact
If you cannot sign in to the app, email [email protected]. Tell us the broad category and what you need help with. Do not email passwords, payment details, identity documents, private notes, health information, or screenshots containing sensitive information.
For privacy requests or complaints, read the privacy policy before contacting us.